The cost of poor quality data in U.S companies in 2016.
DIGITAL IDENTITY IN A “NO TOUCH” WORLD
Much has been said by local and international entities around what the best actions we must follow in order to mitigate the impact of COVID-19.
While we all try to figure out how to make adjustments in our daily lives and play our part, we must protect ourselves and others against the spread of the virus. Businesses around the world are seeing the upside and downside of this: from panic buying in grocery stores, through to the cancellation of travel plans and holidays.
Anthony Fauci, the director of the National Institute of Allergy and Infectious Diseases, said on March 15, that the outbreak will get worse before it gets better. And Walter Ricciardi, a member of the World Health Organisation's executive council and Italian health ministry consultant on the coronavirus suggested life could return to ‘normal' in the European summer.
There are mixed predictions, but generally, predictions are that COVID-19 will peak in late May 2020 and we should see a steady decline in infection rates after that. But COVID-19 is going to leave a legacy: the legacy of a “No Touch” world. Before COVID-19, I never thought about the surfaces and objects that I touch daily. Yes, most of the surfaces and items that I touch I own or can control – my mobile, the door handles and light switches; my bicycle handlebars, car keys, wallet, car door, laptop, iPad, golf clubs and TV remote.
But I also touch a myriad of surfaces such as the biometric entrance device in the office, ATMs, cash, the keypad at the teller in the grocery stores and the parking ticket metre. Then there’s the security guard’s pen where I fill in my details when I visit a customer, the iPad I use to sign-in when entering a smart building, the iPad the agent hands me when I open a new mobile phone account. You get the point!
As we prepare for a post-COVID era – we need to rethink our processes. The world will have changed and so will customer behaviours.
This is where I believe the digital age will benefit us. We have access to technologies that can facilitate a No Touch, post-COVID world. At the centre of this, is our digital identity and the biometrics linked to our identity. Once our digital identity has been created securely we can access numerous No Touch biometrics.
Palm vein biometrics is widely believed to be the best No Touch biometric authentication method. Near infrared technology allows individuals to authenticate their identities through scanners that capture the images of the patterns of veins of the palms of our hands, from a distance. It’s completely No Touch. Also, scanning devices and sensors last much longer, because there’s less wear and tear on the equipment.
The patterns of the veins in your palms are under your skin, so authentication is easier and accurate, even if the palms are aged or wet. It’s practically impossible to forge or impersonate another person’s palm vein patterns.
Facial recognition is another No Touch method of biometric authentication. A facial recognition system uses biometrics to map facial features from a photograph or video. It compares the information with a customer database of known faces to find your profile. The process happens quickly if you have been pre-onboarded with facial as one of the biometrics attached to your digital identity.
Voice biometrics uses a person’s natural voice pattern as a password for authenticating access to services. It is typically offered via contact centres and mobile applications, as well as to validate web transactions. It’s another great way to authenticate yourself in a No Touch world.
Every customer-facing organisation - whether it’s a public service, a retailer, a telco or a bank must start embracing a new strategy around digital identity and how they want to authenticate their customers in a post-COVID world. The technology is here, and let’s face it: when COVID-19 has passed, we’re going to have to double down, and embrace new methods to attract more customers to remain at the top.
Organizations are required to build trust with their customers, sell their products and services, be compliant whilst doing so, whilst dealing with poor data quality from customers, and then protect the customers' identity.
The above are required without compromizing on Risk, Customer Experience, Operational spend, Reputation or Security.
The cost of poor quality data in U.S companies in 2016.
Some financial firms are spending on Know Your Customer due diligence compliance.
of total AML cost associated with bad data handling.
of Risk Professionals time is wasted finding data, correcting errors and validating against trusted sources.
Contactable offers SMEs faster and more cost effective customer on-boarding and validation solutions, whilst giving the customer full control of their personal data.
Use our Android and iOS apps to automate your KYC. Customers will be on-boarded in a minute and your organization will realize savings.
Ensure your customers comply with international and local regulatory requirements.
Keep your corporate identity and provide an integrated solution using our APIs. Use our ecosystem to your benefit.
KYC your customers using any form of identity in the world, from anywhere in the world.
Focus on your core business whilst complying with international and local regulations.
Conduct light juristic validation and director verification. Store your transactional documentation and offer signature authorisations on a mobile device.
By the time you've read this product overview, we would have on-boarded a new customer.
You don't even need a selfie stick for this.
The user scans any form of identification, from anywhere in the world. Contactable then retrieves the user's identity and related documentation from local authorities.
The user uploads his/her proof of address/utilities bill or similar KYC documentation.
The user completes multiple video tests to validate he/she is a living individual.
On-boarded client's information is available to your organization. It is kept in sync as the client's personal information changes.
We have solutions for all of the following industries:
Manage citizens' Identity documents, passports and drivers licences. Reduce queues at home-affairs, conduct e-voting without big setup and infrastructure costs.
Fully automated on-boarding. Customer has access to all financial services products. Product activation and authorizations done from customer’s phone.
Fully automated on-boarding. Customer has access to all financial services products. KYC information updated in one place - one click - and all participants in ecosystem can receive the updated information.
Manage patient records securely and integrate with medical aid. Identity can be used to checkin anywhere.
Students are on-boarded and identities created digitally (no more queues). Students can access course material electronically.
Paperless vehicle delivery using biometrics, fully digital vehicle rentals, vehicle contracts signed digitally, immediate access to Insurance.
Our security complies with the latest internationally accepted standards.
Our cryptographic modules complies with U.S. government computer security standard.
Secure digital e-Vaults to manage all documents, contracts and identity information.
Access to our data and services is controlled using biometric data.
We use 256-bit SHA encryption and never store any passwords.
Tamper proof data exchange from mobile to data storage using advanced Adobe Approved Trusted List (AATL) / Advanced Electronic certificates (AEC).
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Contactable offers a "federated" solution. This means a customer can have multiple identities and choose which profile is best suited to which company.
Contactable complies with acts such as GDPR and POPI. A customer has full control over their information and can choose who has access to what.
Yes. Users can delete all or portions of their information at any time.
Yes. We provide Apple and Android apps that complements your corporate identity.
Yes. We have existing APIs based on the REST framework that can easily be integrated with your systems. Our technical experts will provide you with help and guidance.
Digital identity is one of the cornerstones of the digital economy
Founder & CEO
A Chartered Accountant and ex Deloitte Partner with a passion for people, business and a serial entrepreneur at heart. An extensive corporate career holding various senior executive positions at large organizations with a focus on private equity, corporate finance, business turnarounds, investment banking and portfolio management in Africa, Europe and the USA. Has founded and established various businesses including Contactable. Passionate about digital transformation.
Jason Shedden is an ex Investment Banker turned Technology Enthusiast. He has a strong history in operations across multiple industries and has a strong belief that surrounding yourself with the best of the best is the only way to achieve great success. Jason has spent many years studying corporate qualitative risk and uses this knowledge to define and shape a strong organizational culture that speaks to key employee traits like ownership, integrity, and trust. These cornerstone characteristics constitute the foundation stone that defines Contactable's success.
Johan achieved a degree in Informatics and has 21 years’ experience in designing, building and implementing enterprise systems. He is passionate about the design and implementation of software that works for the end-user in a hyper scaling environment utilising combinations of NoSQL and SQL data stores, micro services and containerization on open cloud architectures.
Chief Legal & Risk Officer, DPO
Anita is an experienced legal, risk management and compliance professional with a demonstrated history of working in the international for-profit and non-profit sectors. As a qualified lawyer, Anita is Contactable’s Data Protection Officer. She holds qualifications in risk management, governance, management and a Master of Laws (LLM). Anita is a member of the UK Institute of Risk Management.
Chief Commercial Officer
Scott joined Contactable after 19 years in the Dimension Data Group where he held numerous roles such as VP of Finance, MD of Conscripti and CEO and shareholder of Britehouse. His last role at Dimension Data was as the Group Executive responsible for DD’s global digital and application competence, ranging from digital advisory, cloud application services, advanced analytics, application implementations, application outsourcing, enterprise mobility, and application support. Scott also ran Dimension Data’s Sports Practice delivering the analytics solution at the Tour de France and Team Dimension Data for Qhubeka. As CCO at Contactable, Scott is responsible for all customer and partner relationships and is passionate about delivering a solution that drives business outcomes for all stakeholders.
Head of Quality
Magda heads up the Quality department and ensures that the User Experience is of the best standard.
We live and breathe these values:
We build trusted technology solutions for all customers and celebrate excellence.
We make the right decisions to build an ethical business and drive sustainable growth for all our customers.
Success is more important than ego; we work as a team – across cultures and time zones.
We are not afraid of different perspectives to sharpen our ideas.
We don’t hide behind email, instead we pick up the phone.
We create our own path and won’t be slowed down – we drive innovation and are cutting edge.
We launch fast and iterate.
We talk straight and fix our mistakes.